Welcome

Frequently Asked Questions (FAQ)

  1. Do you have a Physical Store? Where is your store?
  2. Yes, we have a physical store. Our physical store is located at 322, RKM Building, Room No. 306, Hor Al Anz East, Near Al Qiyadah Metro Station , Deira, Dubai.

  3. What about support or any interaction I need with vackergroup.ae?
  4. We are giving more importance for interacting with customers. We have live chat with customers from Sunday-Thursday (8.30 am to 6.00 PM UAE time). We will be grateful to provide you support and services at all times. During non-office hours you can drop an email at and we will respond within one working day.

  5. I need to speak directly with a Sales Team, how can I do that?
  6. Our Customer Service Team has live Chat Session with Customers. Otherwise, you can contact us via telephone at +971 42 66 11 44. Our Full contact details are mentioned in our website.

  7. What countries does Vacker Group operate in?
  8. Right now, we are directly dealing from our main office based in Dubai, United Arab Emirates. However we have regular customers from around the world. Shipment of products to you will happen either from our Dubai stores or from our associates around the world.

  9. What is the shipping cost for international orders?
  10. We have charged comparatively lesser shipping charges from our international customers. It varies depending on the weight and distance from the destination country.

  11. How many visitors does vackergroup.ae website receive?
  12. Vackergroup.ae is searched by thousands of customers on a regular basis.

  13. Can my order be delivered internationally?
  14. Yes, we have international shipping facility all over the world.

  15. Do I have to pay Custom or other fees?
  16. Yes, customs charges in your country have to be paid by you to the courier agent except if you are located in United Arab Emirates.

  17. What kind of payment methods do you accept?
  18. Cash on Delivery, PayPal, and Credit Cards.

  19. What are the different types of products and Services supplying Vacker Global?
  20. We are supplying products for industrial, commercial and residential applications such Sensors, data loggers, Measuring Instruments, Dehumidifier and Humidifier etc. For further enquiry about our Products and Services please visit on

  21. How can I search for a product at Vacker Group?
  22. Please give the product name or services on the Search Bar. This is located on top of the Webpage. After entering the keywords, will get detailed description about our products and services.

  23. The item I want is out of stock. What do I do?
  24. We are keeping stock of most commonly demanded products. For all other products generally, we will try to deliver the products within 2-3 weeks. For special items, you may have to get in touch with us to confirm the delivery period.

  25. Do you have extra charges for delivery?
  26. The shipping charges are calculated while placing the order depending on your location, size and weight of the items etc.

  27. What if the item I received was damaged?
  28. We generally take attention for packing and delivering our products. Unfortunately, if you receive the product in a damaged condition, please info@vackerglobal.comsee our return policy.

  29. Can I place an order outside the GCC?
  30. Yes, we are delivering the products all over the world.

  31. Can I come and try on the items before I buy them?
  32. You can come and try the regular products subject to stock availability.

  33. How Soon Can You Deliver My Order?
  34. If the items in stock, we can deliver the products within 3-5 days within UAE and within 7-10 days around the world where our courier company operates. For out of stock products, delivery time will be 2-3 weeks.